Home→ AI Concierge

A concierge that knows your brand by heart.

An AI assistant for your WhatsApp, your website and your phone line. It answers from your own catalogue, confirms COD orders, captures every lead and hands over to your team the moment it should — in English, Hindi or both, at 2 a.m. on a Sunday.

See the three packages
₹24,999Setup from
24 / 7Always answering
EN · HIAnd Hinglish
Replies inseconds, day or night
Maison AurelleConcierge · online

Demo conversation · fictional brand

AI Concierge packages

Set up once. Looked after monthly.

A fixed setup fee, paid 50% to start and 50% at launch, then a monthly care plan that keeps it accurate as your catalogue and prices change.

Web Concierge

An AI assistant on your website that answers, recommends and captures leads.

Setup
₹24,999

then ₹3,999 / month care

Live in7 days
ChannelsWebsite
  • A chat window designed to match your site
  • Trained on your catalogue, FAQs, shipping and returns
  • Answers only from knowledge you approve
  • Leads sent to your WhatsApp or email
  • Hands over to a person when it should
  • English, Hindi and Hinglish, tested on 100+ real questions

Best for brands whose visitors ask the same questions before buying.

Book this package

Voice Concierge

A natural voice agent for your website or phone line, with your brand's personality.

Setup
₹69,999

then ₹9,999 / month care

Live in14 days
ChannelsVoice + web
  • Everything in Web Concierge
  • A voice and personality designed for your brand
  • On your website, and optionally a phone number
  • Takes enquiries and bookings by voice
  • A written summary of every call, sent to your inbox

Best for premium brands, clinics and studios where a conversation closes the sale.

Book this package

Not sure which one? Take the 60-second package finder or ask us on WhatsApp.

How it runs

From your FAQs to live, in five steps.

You approve what it knows, how it sounds and when it hands over, before a single customer talks to it.

FAQs to live 01 / 05
01 Days 1–2

Knowledge

Your catalogue, prices, policies and the questions your team hears most, gathered into one approved source.

50% advance
02 Days 3–5

Personality

Tone, language, what it may say and what it must hand over. You sign off a written brief.

03 Build

Connect

Accounts opened in your name, WhatsApp, store and voice connected, spending caps set.

04 Final days

Stress test

A hundred-plus real and awkward questions. You read the transcript and we fix anything weak.

05 Launch

Go live

Switched on, your team trained on the inbox, and monthly care begins.

50% at launch
Concierge questions

Good to know.

It’s built to answer only from the knowledge you approve, and to say “let me get someone for you” rather than guess. We test it against more than a hundred real questions before launch, and review conversations every month as part of care.

It depends on how many conversations you have and whether you use voice. Before you sign, we give you a written estimate from your real volumes, and every account gets a monthly spending cap so a busy month can never become a shock. Usage is billed by the platforms to you directly, with nothing added by us.

Yes, when it serves your business. WhatsApp’s policy permits AI for customer support, orders and bookings, and bans general-purpose chatbots that answer anything. Every Nuvii concierge is scoped to your brand, so it sits on the right side of that line.

Your team works from a shared inbox where they can read and take over any chat. Whether you can also keep using the WhatsApp Business app on the same number depends on the number and Meta’s current rules; we check this for your number during discovery, before anything is changed.

English, Hindi and Hinglish as standard, which covers how most Indian customers actually type. Other languages can be added after we’ve tested them properly with your content.

Your concierge keeps working — it lives in your accounts, not ours. It simply stops being updated, so new products, price changes and new questions won’t be added unless your team does it.

The setup fee is billed like every Nuvii project: 50% to start and 50% at launch, through Razorpay. Monthly care is billed at the start of each month. More on payment terms.

Let’s begin

Never leave a
customer on read.