Return & Refund Policy

Last updated: 13 August 2026 · Applies to all Nuvii Studios production engagements

1. The nature of our work

Nuvii Studios produces custom digital assets made specifically for your brand. There is no physical product to return, and completed work cannot be resold or reused elsewhere.

For this reason, our policy is built around cancellation stages and revision rounds rather than returns. We would always rather fix work than refund it.

2. Before production begins

If you cancel after paying but before we have started production—meaning before we have begun building your asset or developing creative direction—you are entitled to a full refund of amounts paid, less any payment processing fees that cannot be recovered.

Production is deemed to begin once we hold a complete asset pack and have commenced work, whichever is later. We will confirm this start date to you in writing.

3. Cancellation during production

Once production has started, capacity has been reserved and work has been performed. Cancellation charges reflect the stage reached.

These percentages apply to the 50% advance you have already paid, not to the full package price. If you cancel during production, the closing 50% is never invoiced — so the figures below are the portion of your advance that comes back to you.

• Direction stage — creative direction developed but no final rendering begun: refund of 66% of the advance paid
• Production stage — environment build or rendering underway: refund of 33% of the advance paid
• Delivery stage — assets rendered and presented for review: no refund available

Where a refund is due, any work already produced remains our property and may not be used commercially.

4. After final delivery

Once final files have been delivered and accepted, the engagement is complete and fees are non-refundable. Acceptance occurs on written approval, or 7 days after delivery if no revision request has been raised.

5. Revisions come first

If delivered work does not match the approved direction, tell us. Every package includes revision rounds specifically so that issues can be corrected rather than escalated.

We ask that you raise concerns within your included revision window and provide specific, consolidated feedback. In practice, almost every concern is resolved this way.

6. When we will issue a refund

• You cancel before production begins
• We fail to deliver within the agreed timeline for reasons attributable to us, and you choose not to accept a revised schedule
• Delivered work materially departs from the approved creative direction and we are unable to correct it within the included revision rounds
• We are unable to complete the engagement for any reason on our side

7. When we cannot issue a refund

• The work matches the approved direction but your preferences have since changed
• Delay was caused by incomplete materials or late feedback from your side
• The assets did not achieve a particular commercial or advertising result—we do not guarantee performance outcomes
• Final files have been delivered, accepted, and used commercially
• You request a change of creative concept after having approved the direction, which constitutes new work

8. If we cannot deliver

If circumstances prevent us from completing your engagement, we will tell you promptly and refund all fees paid for undelivered work. Where partial deliverables have been completed and are usable, we will agree a fair proportionate adjustment with you.

9. How to request a refund

Email nuviistudios@gmail.com with your project name, invoice reference, and the reason for the request. We aim to acknowledge within 2 business days and to reach a resolution within 10 business days.

10. How refunds are paid

Approved refunds are issued to the original payment method where possible. Processing times depend on your bank or payment provider and typically take 5 to 10 business days after approval.

11. Disputes

If we cannot reach agreement, the dispute provisions in our Terms of Service apply. Nothing in this policy limits any statutory consumer rights available to you under applicable law.

12. Contact

Questions about this policy can be sent to nuviistudios@gmail.com.